LOCS RETOUCH
Service Description
TREAT AND RETOUCH YOUR DREADLOCS
Cancellation Policy
1. Booking Process: To schedule an appointment, book via our website, phone, or email. We recommend booking at least 24 hours in advance to secure your preferred date and time. 2. Confirmation: Upon booking, you'll receive a confirmation email or text with all the details. Review the confirmation carefully for accuracy. 3. Cancellations and Rescheduling: Life happens, and plans may change. If you need to cancel or reschedule, please inform us promptly. Kindly provide at least 24 hours' notice for cancellations or rescheduling to accommodate other clients. 4. Late Arrivals: Our therapists arrive promptly. If you're running late, please notify us. Understand that treatment time may be shortened to avoid delays for others. 5. No-Show Policy: Unexpected situations arise, but please let us know if you can't make your appointment. A no-show fee may apply if you miss your appointment without prior notice. 6. Group Bookings: Planning a special event? Contact us for group booking options and availability. 7. Refunds and Exchanges: Your satisfaction matters. If you're not happy with your treatment, let us know. Refunds or exchanges are handled case-by-case for a solution that leaves you satisfied. 8. Health and Safety: Your health and safety are paramount. Inform us of any medical conditions or allergies. Our therapists adhere to strict sanitation and hygiene standards for a clean environment during in-home visits. 9. Changes to Policy: We may update our policies to better serve you. Any changes will be promptly communicated.
Contact Details
Nairobi, Kenya
Nairobi, Kenya